Mad Prospector — Return & Refund Policy

At Mad Prospector, we take pride in the quality of our apparel and want you to be happy with your purchase.

30-Day Returns

We accept eligible change-of-mind returns requested within 30 days of receiving your order.

To qualify for a change-of-mind return:

• Items must be unworn, unwashed and in their original condition.

• Original tags must remain attached where supplied.

• Items must be free from damage, stains and odours.

• Proof of purchase is required.

How to Request a Return

Please contact us at brad@madprospector.com.au with your order number and reason for requesting a return.

If your return is approved, we'll provide instructions on where and how to send your item. Please don't send items back without contacting us first.

Return Shipping

For change-of-mind returns, customers are responsible for return postage costs. Original delivery charges are generally non-refundable for change-of-mind returns.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged or incorrectly supplied item, please contact us so we can assist.

Nothing in this policy limits your rights under Australian Consumer Law. Where a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances. We will cover reasonable return shipping costs where required by law.

Contact Us

Mad Prospector

Email: brad@madprospector.com.au

Website: www.madprospector.com.au